Network Management
We offer continuous, real-time visibility into infrastructure delivery and network services, crucial for the availability and performance of business applications. Our comprehensive network management covers end-to-end network services, allowing proactive fault detection to prevent network failures and significantly enhance network uptime. We specialize in various Network Management System (NMS) tools, including IBM Netcool
Our expertise encompasses
Fault & Configuration Management
In our network management process, we aggregate faults from all network devices, servers, operating systems, databases, and applications into a central portal, offering drill-down capabilities to view the status of specific locations. Our fault detection process is customizable, using defined thresholds to isolate and segregate events. Our services encompass:
- Event enrichment
- Event correlation
- Automatic ticket creation
Performance Management
Efficient performance is essential for achieving desired response times in your business. We provide comprehensive performance monitoring for both your network and applications. These services can be delivered either from your facility or remotely from our Network Operations Centre (NOC).
Service Desk Management
An effective network management process requires an integrated Service Desk system, enabling the logging of critical faults, escalation for resolution, and continuous monitoring until the issue is rectified. Our services incorporate an integrated solution for automatic ticket creation and management.
Our solution includes built-in workflows for Incident, Change, and Problem management based on ITIL V3. These workflows can be customized to suit your specific needs.
